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Anti-Social Behaviour

Report Anti-Social Behaviour

Your Place is committed to helping residents feel safe, respected and supported in our services. If you are experiencing anti-social behaviour, harassment, intimidation, hate-related behaviour, or other behaviour that is affecting your safety or wellbeing, you can report it to us here. We are committed to responding in a timely, fair and supportive way

Emergency / urgent help

If you are in immediate danger or there is a serious emergency, call 999 straight away. If the issue is urgent but not an emergency, please contact staff on site or call us directly for immediate support.

When to Report Anti-Social Behaviour

You can report anti-social behaviour if:

  • someone’s behaviour is causing you harassment, alarm, distress, nuisance or fear
  • you are experiencing threats, intimidation, bullying, verbal abuse or violence
  • you have experienced a hate incident or hate crime
  • there is persistent excessive noise, misuse of communal areas, vandalism, drug-related activity or other behaviour affecting safety or wellbeing

Not all neighbour issues will be treated as formal ASB. The policy explains that ordinary household noise and minor lifestyle differences such as footsteps, doors closing, or normal daytime living noise would usually be addressed informally rather than through enforcement action.

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  • Read our Noise Guide
  • Read our Anti-Social Behaviour Policy

Your Place approach to anti-social behaviour

At Your Place, we take anti-social behaviour seriously. Our approach is:

  • Victim-centred – we start by listening to the person affected, understanding the impact on them, and taking concerns seriously
  • Trauma-informed – we understand that people may have experienced trauma, and we aim to respond in a way that is supportive, calm and non-punitive wherever possible
  • Proportionate – we take action that matches the seriousness, frequency and impact of the behaviour
  • Focused on safety – where there is risk of harm, violence, hate-related behaviour or serious intimidation, we will act quickly and involve other agencies where needed
  • Fair to everyone involved – we will gather information, hear from the people involved, and investigate concerns properly before deciding on next steps
  • Aimed at resolving problems early where possible – in some cases, we may use early conversations, mediation, support referrals or reminders about expected behaviour before taking formal action
  • Clear about boundaries – where behaviour is serious, repeated or puts others at risk, we may take formal enforcement action in line with our policy

We know it can be difficult to report ASB, especially if you feel anxious, worried about consequences, or unsure whether the issue is serious enough. We would rather you tell us about a concern early so that we can assess the situation, help keep people safe, and take the right next steps with you. This aligns with the policy commitment to early intervention, accessible reporting and prompt support.

How to report ASB

How to Report Anti-Social Behaviour

You can report ASB in the following ways:

  • ASB reporting form – please complete the form at the bottom of this page
  • Email – tell-us@your-place.org.uk
  • Phone – 0207 476 6062
  • In person – speak to any member of staff, or ask your key worker / housing officer to help you report it

If you need help completing the form, we can support you. Someone can also report on your behalf, such as a support worker, advocate or trusted person. We will also try to make reporting accessible through interpretation, translation and reasonable adjustments where needed

What Happens After You Report ASB?

Once we receive your report, we will:

  • acknowledge your report within 3 working days
  • assess risk and priority within 5 working days
  • assign a named case officer to manage the case
  • work with you to agree an action plan where appropriate
  • provide updates at least every 10 working days while the case is open
  • aim to resolve most cases within 20–30 working days, depending on

Urgent cases

Cases involving violence, hate incidents, serious threats or other high risks will be prioritised for immediate action, and we aim to take initial action within 1 working day.

It’s important to note

  • Some cases may take longer depending on complexity, risk level or the need to gather evidence from multiple people or agencies. We will keep you updated if that happens.
  • We may ask you for further information, such as dates, times, incident details, witness names or photographs, to help us investigate properly.
  • We will handle information carefully and only share it where necessary, lawful and proportionate.
  • Anonymous reporting may be possible, but there may be limits to what action we can take if we do not have enough information. This point is a sensible operational addition and fits your policy position on supported and anonymous reporting.

How we will support you

If you have been affected by ASB, we will aim to support you by:

  • listening to your concerns and taking them seriously
  • making sure you have a named point of contact
  • carrying out a risk assessment and considering any safeguarding needs
  • helping with safety planning and practical steps where appropriate
  • signposting or referring you to specialist support services if needed

If you are unhappy with how your ASB report is handled

If you are dissatisfied with how we have handled your ASB report, you can make a complaint through our complaints process. This is separate from the ASB investigation itself and looks at whether we followed the right process and acted appropriately.

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Attachments / downloads section

This should appear just before the form; in the same way the complaints page includes policy and related downloadable documents lower down the page.

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Submit a Report

Please use the form below to submit a report