How we help people

We provide a home and support to hundreds of people experiencing homelessness each year from our base in Canning Town and do so through three accommodation and support services – our core service, our intensive support service, and our Hope Street project.

Across those services, we are supporting 155 people experiencing homelessness at any one time, to move onto their next chapters.

As well as providing a safe place to call home, we offer personalised, holistic support which brings together vital services to best support those who come through our doors. We work collaboratively with residents to look at the causes of their homelessness and offer personal support according to each individual’s needs, which often involves joint working with other organisations across the borough.

Our aim is to help build confidence and resilience, develop networks of support and the skills to navigate services and situations confidently, and achieving long-term independence. This includes offering support around health and wellbeing, self-esteem, personal safety, life skills, education and training, financial and budgeting capabilities, education, training and employment, and to achieve and sustain independent living.

Our team, many of whom have lived experience of homelessness, practice trauma-informed and strength-based support, and work with a small caseload to enable intensive, person-centred care. We also advocate for and represent residents at meetings where necessary. This personal support has proven successful in ending homelessness, one person at a time.

Our ultimate goal for all residents is to move into their own homes. We work with the local authority, as well as supported and private accommodation providers, so residents can secure somewhere to live beyond their stay at Your Place.

We provide tenancy sustainment training, life skills support, and help with the practicalities of moving – attending viewings and transporting residents’ belongings to their new homes.

We understand that living independently and maintaining a tenancy can be daunting for someone with experience of homelessness or rough sleeping. We provide transitional support for six-months, where we regularly speak with those who have moved out to see if there is anything we can support with, including benefit claims, setting up bills, applying for employment opportunities and general support. This continued engagement is key, as it’s been reported that if a tenant can sustain an independent residency for six-months they’re less likely to become homeless again.